Tag: website design

The Big Red Fez: How To Make Any Web Site Better by Seth Godin

The Big Red Fez: How To Make Any Web Site Better by Seth Godin

The premise of Seth Godin’s non-fiction book about how to improve business websites is this: imagine consumers as a monkey in a big red fez looking for a banana, i.e., whatever it is you’re selling or promoting. You want whatever the “banana” is to be as big and bright as possible because if the consumer can’t find it, like right now, they’re going to go somewhere else.

“Some people might object to the characterization of web surfers as monkeys. After all, they say, we’re smarter than that. No, actually, we’re not. We’re not smart because we’re busy, or we’re distracted, or we’ve never been to a particular site before and and we’re not mind readers.” pg 8

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Yes, the specific information about how to lay out your website is outdated. (The examples he uses for newsletters are too.) But, if you take his general business advice and apply it in broad strokes to your blog or social media accounts, it is still incredibly useful.

For example, I don’t answer all of the messages my business account receives on its Facebook page because we get too many. I had a generic robot response set up that said something like “thank you for your interest, we can’t get back to you right now”. Godin pointed out that most websites lose an opportunity to further connect with the consumer by not utilizing the “thank you” portion of the interaction. The consumer has already reached out to you through a sale, or in this case, a message. Why not direct them back to other items or services your business sells when replying?

As I said, he was applying this idea to the sales portion of a website, but I started thinking about other potential applications and realized that I was missing a golden opportunity to share further information about our business.

I now use the automated message response to thank the person for contacting us AND providing the links to our YouTube page and Patreon account. I may have never come to the realization — that the person reaching out to the business wants more than just a thank you note — if Godin hadn’t pointed it out. Thanks Seth!

He also had some interesting ideas about what kinds of things to post on your website/social media accounts. Sometimes, he asserts, you just need to strike up a conversation.

“The biggest win you can create when you interact with a customer is actually not closing a sale. The biggest win is getting someone to tell ten friends, who then come do business with you.” pg 75

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Good business is about how valued you make the consumers feel. Make the interactions about them and their needs.

Don’t read this book if you’re actually interested in website design. I’m afraid you’ll be sorely disappointed.

Do read this book if you’re interested in general business principles that you can apply to your digital interactions. I’ve generated a half dozen different ideas on how to improve my online business presence, all thanks to The Big Red Fez.

Thanks for reading!